Tuesday, 26 July 2011 18:08

Account Login

Written by Jail Calls
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Account Login

 

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Add funds to your inmate phone account. 

Join us on Facebook for a chance to win $20.00 of free inmate calling!  Like the page and play the lottery for your chance to win. You get multiple chances to win so return to our Facebook page and play often.  We will be choosing one lucky customer at random each month.  To qualify you must be a current customer and like the CheapJailCalls.com Facebook page.  The more you play the more chances you have to win.

Important account information!

Questions about the information in your account? Click the newly installed "Info" button on the right corner of your account pages for more insight.

E-mail alerts.

As a courtesy to all customers, we send e-mail updates whenever your account balance falls below $5.00.  Another e-mail is sent out when the account reaches a zero balance.  These e-mails are provided to assist our customers in managing their accounts and to help prevent a break in service.  If you are not receiving these e-mails, please check your account to ensure that we have your correct email address listed.  If your e-mail address changes, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the updated information.

If you are using our service for a federal facility, these e-mails are probably of less use to you since the inmates are only allowed 300 minutes.  However, some customers sign up for service on a date that does not match up with the inmate's renewal at the prison.  In this case there can be some overlap and the e-mails can alert you to that overlap so that you can add additional funds to cover it.

Month-to-month calling plan customers

If you are a month-to-month calling plan customer, please keep in mind that your monthly renewal includes $2.99 for the cost of your phone number.  When you make your monthly payment you are paying $2.99 for the phone number and $15.00 for 300 minutes of service for a total of $17.99.

If you are set up for automatic bill payment you are charged $17.99.  $2.99 is used to cover the cost of the phone number and the remaining $15.00 is applied to your balance to cover your 300 minutes of talk time.

If you are not set for automatic bill payment, $2.99 will automatically be deducted from your account balance to cover the cost of your phone number each month.  Any remaining funds will be used toward the actual talk time.  This allows you to make payment at a time that is convenient for yourself without having to worry about a break in inmate calling.

Auto Replenish

We now have an auto replenish feature that will allow you to automatically add funds to your account whenever your balance falls below a level you choose.  Customers who take advantage of the auto-replenish feature will receive two e-mail notifications.  One when your balance reaches $5.00 and another when the funds are added to your account.  This is a great account management option for customers who own smart phones with email capabilities and those who want to guarantee that that they will never be without inmate calls.  If you wish to take advantage of this option please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can update your e-mail address and billing information.

Account Inactivity

We reserve the right to close all accounts that remain inactive for a period of 30 days or more.  If you need your account, but expect it to be inactive for longer than 30 days, please contact us to let us know.  As long as the account has a positive balance we can keep it open longer with proper notice. 

 

Important Note:  After adding funds to your account, please, do not click the back button or refresh the page.  Doing so can result in duplicate payments.  If you wish to view your balance after making a payment please logout and log back in again.

 

For questions about these, or any other issues, feel free to This email address is being protected from spambots. You need JavaScript enabled to view it. at any time.

Read 182724 times Last modified on Sunday, 15 March 2015 18:52
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