Cancellation & Refund Policy
To help secure your happiness we assess your situation individually to determine if our service is right for you. If our service is not in your best interest we will not sign you up for our service. Our success is based on the care we take with each and every customer individually. See what one of our customers had to say:
I've had this service for about a year. At one point I had to cancel and ask for a refund as my friend was in transition and we were not sure how long he would be in the classification center. I was refunded everything promised and in a timely manner. I knew if my friend would be in a facility that CJC could offer their services there was no doubt I would be back. As much as I would prefer my friend to be home, CJC has made life a lot easier. A 20 minute call went from 12.00 to 2.03 ! Thank you all ! and especially Juan who was so great and helpful ! God bless you guys for running a great honest service ! Potential customers that are researching companies I have one suggestion . Check the BBB . These guys have an A rating . Many others go from F- to at best a C . Not sayng there will not be possible glitches, but if they occur , I have faith these guys will make it right !
Posted By: Elaine Pruitt
If in the event Cheap Jail Calls is unable to provide you with a number that helps save money for your inmate calling, we will happily make a complete refund.
In the case of cancellations, customers will be refunded all but $4.99 of their standing balance if on the Pay-As-You-Go calling plan. With our Unlimited calling plan, once you receive more two phone calls we unfortunately cannot offer any refund.
Once a customer's request for service is processed we immediately incur costs. $4.99 does not cover our costs completely, but it helps.
We begin processing requests for cancellation of our inmate calling service as soon as the request is received. Cheap Jail Calls does not take requests to cancel accounts on any specific time or date. All cancellations take place the same day it is requested. Customers can expect to see their returns within 14 business days of the date of cancellation.
All cancellations should be done via email and include the name of the account holder, and the local number that was issued.
When an account is terminated for any reason you will receive an email notifying you that the account has been closed. Please be sure to log into your account and check to see that we have an email address on file for you so that you can receive all updates about your account.
We are regularly updating our database and closing old accounts. If you have an account that has been inactive for more than 30 days, Cheap Jail Calls reserves the right to close the account. Occasionally there is a good reason for the inactivity and the account needs to remain open. If you find yourself in this situation, just give us a call and let us know so that we can keep your account open and retain your local number. As long as you still have a positive balance we will hold the account open for a reasonable period of time.
Since all accounts are set for automatic termination after 30 days of non-use, it is necessary for all eligible customers to request a refund in writing within 20 business days of termination. If your account is terminated due to non-use and you do not call within 20 days of termination no refund will be processed. If you determine that you no longer need our service for any reason, be sure to contact us for a refund.
All refunds will ONLY be issued to the credit or debit card used for the original sale. If your credit or debit card has been closed please contact your card issuer for a credit balance refund.
Still not sure if Cheap Jail Calls is right for you? Feel free to take a look at more Cheap Jail Calls reviews and our Better Business Bureau rating. Some companies say that they treat people like they want to be treated. We back it up..