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Monday, 17 October 2011 17:44

Reliance Telephone

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Reliance Telephone

Everything you need to know about Reliance Telephone. Below customers can find the information they will need to use our service at facilities where the phone calls are governed by Reliance Telephone. Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Like with all inmate telephone service providers the cost of the calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rule can help you save money by providing a local number to the facility where the inmate is housed thus avoiding the high cost of long distance collect calls that will result if you use this provider phone service. If after reviewing this information you still wish to create an account with this provider you can do so using one of the following 2 options:

Direct Billing Collect Calls

Inmate calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked for future inmate calls.

Prepaid Collect Call Account

If they are unable to bill your inmate collect calls through your local telephone provider you must set up a prepayment account with Reliance to accept calls. When you make a payment on a telephone account we must verify your current address and billing information prior to activating the account. Please call 1-800-896-3201.

Payments Method

  • Cash/Check/Money order mailed in or dropped off
  • Visa/Mastercard/Discover/American Express by phone or mail
  • Moneygram Express Payment
  • Western Union QuickCollect
  • Wire transfer - call for details
  • Debit card (with Visa/Mastercard logo)
  • Check card (with Visa/Mastercard logo)

Moneygram Express Payment Information

  • Locate a Moneygram Agent: 1-800-555-3133 (or at any Walmart)
  • Use the Moneygram Express Payment form
  • The Receive Code is 3019
  • Your account number is the phone number you recieve calls at
  • The City and State is East Grand Forks, MN
  • You must bring cash. Moneygram's fee is $7.95 ($7.50 at Walmart)
  • You may also set up an account with Moneygram to make these payments online

Western Union QuickCollect

  • Locate a Western Union Agent: 1-800-325-6000
  • Use the Quick Collect form
  • Payment to Reliance Telephone Systems
  • Code city is INMATE
  • State is MN
  • Your account number is the phone number you recieve calls at
  • You must bring cash. The fee is usually $12.95
  • You may also set up an account with Western Union to make these payments online

Collect Call Costs

Reliance Telephone collect call costs are less that 1/2 the cost of ATT. Their rates are as follows.
Local Call: 15 minute talk time is $2.95/ call
Domestic Long Distance Call: $3.00 Surcharge for collect call and $0.37 cost per minute
Phone Card: $0.40 or $0.50 dependent on which jail the person is incarcerated at.

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Reliance might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

 Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. Reliance does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by Reliance include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.


Read 2148 times Last modified on Thursday, 27 October 2011 14:58
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