Monday, 18 April 2011 01:03


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Everything you need to know about NCIC. Below customers can find the information they will need to use our service at facilities where the phone calls are governed by NCIC. Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Like with all inmate telephone service providers, with NCIC the cost of the calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. can help you save money by providing a local number to the facility where the inmate calling is initiated,  thus avoiding the high cost of long distance collect calls that would result by using this provider directly. If after reviewing this information you still wish to create an account with this provider you can do so using the following option:

Inmate Prepaid Collect


All inmate calls account set-up and payments with NCIC are done through their 24 hours a day phone center and all inmate calling is prepaid collect / operator assisted and the receiving party has to establish a prepaid account with a major credit card. If the balance on the account is low or without funds the inmate will be placed on hold while the account holder is contacted to add the required funds. The minimum amount is $25 with a one time set-up fee of $4.95. All inmate calls are mileage based and so it is good to have a local # as close as posible to the correctional facility. (This is where can make the diference). Their prompter is very simple just select 1 for english or 2 for spanish, then select 1 to establish an acct. and an operator comes on the line to quickly set you up. To replenish the funds you can also use their automated service which is also very user friendly.

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • NCIC might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. NCIC does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by them include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.


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