Inmate Phone Services

Inmate Phone Services (17)

Wednesday, 26 October 2011 15:38

City Tele Coin

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City Tele Coin

Everything you need to know about City Tele Coin. Below  CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by City Tele Coin. Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Like with all inmate telephone service providers the cost of the calls with City Tele Coin will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. CheapJailCalls.com can help you save money by providing a local number to the facility where the inmate calls are originated thus avoiding the high cost of long distance collect calls if you were to set an account with City Tele Coin.  If after reviewing this information you still wish to create an account with this provider you can do so using the following option:

Prepaid Inmate Calls

By using this plan called Direct Pay you deposit funds for the inmate so that you can receive calls. You can do so online through their website or by calling them at 1-800-682-0707

Payment Methods

City Tele Coin will accept payments using Visa, MasterCard or Discover or by mail using only Money Orders. Please allow 7 to 10 business days for mailed in payments to be processed.

Mail Payments to:

City Tele Coin
4501 Marlena St.
Bossier City, La, 71111

 

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • City Tele Coin might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

 

Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. City Tele Coin does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by City Tele Coin include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 

Monday, 17 October 2011 17:44

Reliance Telephone

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Reliance Telephone

Everything you need to know about Reliance Telephone. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by Reliance Telephone. Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Like with all inmate telephone service providers the cost of the calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rule CheapJailCalls.com can help you save money by providing a local number to the facility where the inmate is housed thus avoiding the high cost of long distance collect calls that will result if you use this provider phone service. If after reviewing this information you still wish to create an account with this provider you can do so using one of the following 2 options:

Direct Billing Collect Calls

Inmate calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked for future inmate calls.

Prepaid Collect Call Account

If they are unable to bill your inmate collect calls through your local telephone provider you must set up a prepayment account with Reliance to accept calls. When you make a payment on a telephone account we must verify your current address and billing information prior to activating the account. Please call 1-800-896-3201.

Payments Method

  • Cash/Check/Money order mailed in or dropped off
  • Visa/Mastercard/Discover/American Express by phone or mail
  • Moneygram Express Payment
  • Western Union QuickCollect
  • Wire transfer - call for details
  • Debit card (with Visa/Mastercard logo)
  • Check card (with Visa/Mastercard logo)
  • 

Moneygram Express Payment Information

  • Locate a Moneygram Agent: 1-800-555-3133 (or at any Walmart)
  • Use the Moneygram Express Payment form
  • The Receive Code is 3019
  • Your account number is the phone number you recieve calls at
  • The City and State is East Grand Forks, MN
  • You must bring cash. Moneygram's fee is $7.95 ($7.50 at Walmart)
  • You may also set up an account with Moneygram to make these payments online
  • 

Western Union QuickCollect

  • Locate a Western Union Agent: 1-800-325-6000
  • Use the Quick Collect form
  • Payment to Reliance Telephone Systems
  • Code city is INMATE
  • State is MN
  • Your account number is the phone number you recieve calls at
  • You must bring cash. The fee is usually $12.95
  • You may also set up an account with Western Union to make these payments online

Collect Call Costs

Reliance Telephone collect call costs are less that 1/2 the cost of ATT. Their rates are as follows.
Local Call: 15 minute talk time is $2.95/ call
Domestic Long Distance Call: $3.00 Surcharge for collect call and $0.37 cost per minute
Phone Card: $0.40 or $0.50 dependent on which jail the person is incarcerated at.

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Reliance might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

 Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. Reliance does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by Reliance include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 

Monday, 17 October 2011 15:34

Tel Mate

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Tel Mate

Everything you need to know about Tel Mate. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by Tel Mate. Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Like with all inmate telephone service providers the cost of the calls with Tel Mate will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set-up rules. CheapJailCalls.com  can help you save money by providing a local number to the facility where the inmate call originates thus avoiding the high cost of long distance collect calls if you were to set an account with Tel Mate.  If after reviewing this information you still wish to create an account with this provider you can do so using one of the following options:

Prepaid Inmate calls

By using this option you can place funds to prepay all incoming inmate calls as long as there are funds in the account.

Prepaid Debit

This service is designed to allow you to deposit money into an inmate telephone debit account. The inmate may use these funds to call any telephone number that is not otherwise blocked by the facility. Once the deposit is made, the funds belong to the inmate.

NOTE: All accounts set-up and payments can be made thru the service provider website or by calling Tel Mate customer service number 866-516-0115. Mail address varies from facility to facility.

 As per customer service there is a fee based on amount of dollars and the facility's correctional billing. It works the same no matter if you do it online, in person at facility kiosk or on the phone. There are bilingual reps available 24/7 365 days. The online system is pretty simple and user friendly.

 Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Tel Mate might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. Tel Mate does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by Tel Mate include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 

Monday, 17 October 2011 15:33

Encartele

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Encartele

Everything you need to know about Encartele. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by EncarteleFeel free to contact us at 1.800.526.1170 for any information that can not be found here.

Like with all inmate telephone service providers the cost of the calls with Encartele will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. CheapJailCalls.com can help you save money by providing a local number to the facility where the inmate is housed thus avoiding the high cost of long distance collect inmate calls that would result if you set up an account directly with Encartele. If after reviewing this information you still wish to create an account with this provider you can do so using one of the following options:

Collect Inmate Calls

Inmate calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked from future inmate calls. With Encartele you must first go through a series of validation checks to ensure their ability to connect and bill the call. In the event you can’t be validated there is another option:

Prepaid InmateCalls

By using this option you can place funds into your Encartele account to prepay all incoming inmate calls. This would be your best choice if you experience any of the following:

• You have a collect call restriction by your local phone provider
• You have exceeded the collect call limit
• You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers • Your local telephone company does not bill for collect inmate calls
• Your phone number is blocked from receiving collect inmate calls
• You have a high collect call bill and want to manage your inmate calling budget

This option also offers incentives for deposits of $40 and over.             

Prepaid Inmate Calling Cards

This option allows an inmate call to any number approved by the institution. At this time not all correctional institutions serviced by Encartele participate in the program.

NOTE:

All account set-up and payments as well as any customer service issues with this provider must be done through their website.

 

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Encartele might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. Encartele does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by them include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 

Monday, 17 October 2011 15:30

Combined Public Communications

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Combined Public Communications

Everything you need to know about Combined Public Communications. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by Combined Public Communicatios.  Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Every correctional institution whether county, state, or federal has a telephone provider who services them and therefore sets their own pricing, which is exorbitant. The cost of the calls increases with the further away from the institution the inmate has to call. CheapJailCalls.com can help you avoid long distance collect calls charges by providing you with a local to the institution where the inmate call originates. Besides being the most cost effective, it allows you to eliminate the hassle of dealing with Combined Public Communications and trying to navigate through the process of setting up and managing your account.  You also avoid having to pay the various taxes and processing fees that come along with using their Talk Time/CSA products. If after considering this you still want to set up an account with them, here are their options:

 

Talk Time/CSA

There are 3 options:

Pre-Paid- Once funds are deposited the inmate can only use them to call you and no one else.        
Pin-Debit- Allows inmates to call phone numbers on their allowed numbers list. Not all institutions offer them and those who do may have monthly limits. 
Calling Cards- They are purchased by the inmate through the facility’s commissary and the recipient will not be charged for the call. However, not every institution offers them.

 The contact number for all 3 options is (800) 849-608

 

Payment Options

Money Order
Fee: $0.00
Pay to: CSA or Customer Service of America
Mail to: PO Box 1809; Yulee, FL 32041
Include your telephone number and name of the facility for Prepaid accounts or inmate's name and PIN ID for PinDebit.
PinDebit is not available at all facilities. Please call CSA for more details

 

Western Union Quick Collect 
Fee: $9.95
Pay To: CSA or Customer Service of America
Code City: CL567
State: GA (not required on all Quick Collect forms)
Sender's Account # w/Company: Telephone# & the Facility Name
$25.00 Minimum
There is no Promo Code.
Payment can take 2-3 hours to process

 

Credit Card Payment
Convenience Fee: $10.00
Use your VISA or Mastercard by calling (800) 849-6081       
$25.00 Minimum / $100 Maximum
($250.00 Max. 7-day limit)

 

CONTACT CPC

This email address is being protected from spambots. You need JavaScript enabled to view it.

TOLL FREE PHONE NUMBER
1.877.570.4268

CINCINNATI AREA PHONE NUMBER
859.441.5554

FAX NUMBER
859.441.1790

ADDRESS
P.O. Box 76573
Highland Heights, KY 41076

Other Information

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Combined Public Communications might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect inmate call account has run out of funds and you need to add more 

 Dropped Calls

It is possible that your call could be dropped during an inmate call from jail or prison. CSA does not issue credit for any inmate calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by CSA include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

Monday, 18 April 2011 01:03

NCIC

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 NCIC

Everything you need to know about NCIC. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by NCIC. Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Like with all inmate telephone service providers, with NCIC the cost of the calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. CheapJailCalls.com can help you save money by providing a local number to the facility where the inmate calling is initiated,  thus avoiding the high cost of long distance collect calls that would result by using this provider directly. If after reviewing this information you still wish to create an account with this provider you can do so using the following option:

Inmate Prepaid Collect

1-800-943-2189

All inmate calls account set-up and payments with NCIC are done through their 24 hours a day phone center and all inmate calling is prepaid collect / operator assisted and the receiving party has to establish a prepaid account with a major credit card. If the balance on the account is low or without funds the inmate will be placed on hold while the account holder is contacted to add the required funds. The minimum amount is $25 with a one time set-up fee of $4.95. All inmate calls are mileage based and so it is good to have a local # as close as posible to the correctional facility. (This is where CheapJailCalls.com can make the diference). Their prompter is very simple just select 1 for english or 2 for spanish, then select 1 to establish an acct. and an operator comes on the line to quickly set you up. To replenish the funds you can also use their automated service which is also very user friendly.

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • NCIC might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. NCIC does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by them include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 

Sunday, 17 April 2011 18:38

Value Added Communications - V-Connect

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Value Added Communications | V-Connect

Everything you need to know about Value Added Communications / V-Connect. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by Value Added Communications.  Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Like with all inmate telephone service providers, with Value Added Communications - V-Connect, the cost of the calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. CheapJailCalls.com can help you save money by providing a local number to the facility where the inmate calls are being originated thus avoiding the high cost of long distance collect calls that will result when you set up an account with VAC using their V-Connect service. If after reviewing this information you still wish to create an account with this provider you can do so using one of the following options:

Collect Calls

Calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked for future calls from the inmate. If this is your case or if your credit history prevents you from being billed by your local telephone carrier, then there are the following 2 options:

Advance Pay Account

This is a prepaid account set up through Value Added Communications, V-Connect service by the receiving party and then all inmate calling is processed as prepaid collect. Minimum initial deposit or replenishment amount is $25.00 and $100.00 Max. Also there are processing fees in every transaction. (see payments and fees)

Prepaid Debit Account

Funds for this account are deposited by family and relatives into the inmate’s commissary fund . Each inmate has the option to transfer funds from his commissary account to their inmate telephone account. This account is associated with the inmate’s PIN and called telephone number. In other words when the inmate calls he is paying for the call. Again this is where CheapJailCalls.com can help get the most phone time for you as well as the inmate calling.

NOTE:  This particular option is NOT available at all facilities serviced By Value Added Communications - V-Connect.

Payment Options & Fees

Credit card, debit card, and prepaid credit card-- Call VAC and use your Visa or Master Card to create an account and add funds.  This method will require a $7.95 service charge each time you add funds to your account.  Using this option will require no less than $25 and has a maximum of no more than $100.  Payment can be made over the phone by calling 1.800.913.6097 or by going to their V-VConnect website.

Money order/cashier's-- Make all money orders or cashier's checks out to VAC.  On the memo line write in the ten digit number that was given to you by CheapJailCalls.com.  Any service charge applied with this payment method will be refunded by VAC.  Send the Money Order/ Cashier's Check to:   VAC, Dept 2430, P.O. Box 122430, Dallas, Texas 75312-2430.  For NYDOC only, send the Money Order/Cashier's Check to VAC, Dept 2548, P.O. Box 122548, Dallas, Texas 75312-2548.

Western Union/Ace Cash Express-- Western Union and Ace Cash Express will charge a processing fee in addition to the amount of funds you are sending.  It typically takes one hour for your VAC account to be funded after the payment is made.  When using this method of payment, be sure to use the phone number given to you by CheapJailCalls.com as your account number. 

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Value Added Communications might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

 

Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. Value added Communications does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by VAC include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 Other Information

To find out the cost of the inmate calls you are receiving call 1.800.913.6097.  The cost of the phone calls will be more expensive the further away from the jail or prison the inmate has to call.
You must open up a new account for every phone number you wish to be available for collect calls

Customer Service
800.786.8521
Issues such as billing, blocks/unblocks, credits,
creating inmate accounts, etc.
Monday through Friday, 8am to 7pm

 

 

Wednesday, 09 March 2011 04:12

Consolidated Communications

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Consolidated Communications

Everything you need to know about Consolidated Communications. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by Consolidated Communicatios.  Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Consolidated Communications is based out of Illinois and services all correctional facilities in that state. Like with all inmate telephone service providers the cost of the inmate calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. CheapJailCalls.com  can help you save money by providing a local number to the facility where the inmate call is originating from thus avoiding the high cost of long distance collect calls that will result when you set up an account with Consolidated Communications. If after reviewing this information you still wish to create an account with this provider you can do so using one of the following options:

Direct Billing Collect Calls

Calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked for future inmate calls. If this is your case or if your credit history prevents you from being billed by your local telephone carrier, then there is one more option.

Prepaid Collect Calls

Funds for this account are deposited by you through Consolidated Communications at the facility where the inmate calls will be coming from. There is a minimum of $25 and a $50 limit but you can upgrade with a $150. refundable deposit. A caution to those establishing accounts with Consolidated:  these calls can be very expensive.  Within Illinois the calls average about $10 per 30-minute call.  Outside Illinois the amounts skyrocket, usually starting at about $30 per call and upwards.  International call rates are outrageous. Again this is where CheapJailCalls.com can help you get more calls for your money.

Payment Methods


MoneyGram International
Processed M-F 7a-3p CT
Receive code: 6016


Western Union
Processed Daily 7a-7p CT
Code City: CCPS
Code State: IL




Pay Online Anytime
Processed Daily 7a-7p CT




Simply Call1.800.235.4416 Anytime

Processed Daily 7a-7p CT

**ANY transactions received after the times listed above will be processed on the next business day.
**Please allow 2-4 hours after making payment for it to be applied to your account.

Money Orders  

 Make sure to include your phone # and allow 4 business days for processing. Taxes and processing fees are deducted prior to the funds being applied to your account.

Mailing Address:CCPS
PO Box 7001
Mattoon, IL 61938

 They also have kiosks placed throughout the state but there is a $3 or $4 fee depending on the location.

NOTES:

Calls Max is 30 mins

There's been some controversy lately regarding the use of cell phone accounts.  Consolidated has established accounts for cell phone numbers, ONLY if no home account is available.  However, the cell phone must have a credit billable account with a company and not a pre-pay cell number, i.e. when the user adds minutes at intervals of use.

 

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Consolidated Communications might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

 

Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. Consolidated Communications does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by them include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 

Wednesday, 09 March 2011 04:10

Infinity Communications

Written by

Infinity Communications

Everything you need to know about Infinity Communications. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by Infinity Communications.  Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Infinity Communications only services Texas, Louisiana, Mississippi, Alabama, Georgia and Florida. Like with all inmate telephone service providers the cost of the calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. CheapJailCalls.com can help you save money by providing a local number to the facility where the inmate call is originating from thus avoiding the high cost of long distance collect calls if you use Infinity Communications. If after reviewing this information you still wish to create an account with this provider you can do so using one of the following options:

 

Collect Calls

Calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked for future inmate calls. If this is your case or if your credit history prevents you from being billed by your local telephone carrier, then there are the following 2 options:

Prepaid Debit Account

Each inmate has the option to transfer funds from their commissary account to their telephone account. This account is associated with the inmate’s PIN and called telephone number. Funds for this account are deposited by family and relatives into the inmate’s commissary account.

Prepaid Collect Service

A prepaid account is set up by Infinity Communications for the called party and then all inmate calls are processed as prepaid collect. If payment into this account is made via the receiving party credit card Infinity Networks will run a credit check prior to initiating accepting payments from the card. Also you will need the inmate’s PIN # at the time you are setting up this account.

Minimum initial deposit or replenishment amount is $25.00.

Payment Methods

Infinity Communications accepts payment through MoneyGram or on their website using only Visa, Master Card or Discover or by phone 1-866-681-2984 Mon- Fri 7:30 am to 6:00 pm CST

NOTE: All inmate calls regardless of being debit or prepaid range between $0.30 to $0.89 per minute with a connection fee ranging between $2.98 to $5.50 per call. International

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Infinity Communications might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more

 

Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. Infinity Communications does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by them include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 

Wednesday, 09 March 2011 04:10

Conversant Technologies

Written by

Conversant Technologies

Everything you need to know about Conversant Technologies. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by Conversant Technologies.  Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

All account set up and payments through Conversant Technologies are done through their website or by calling 972-964-7010 orm888-524-5235. A $50 minimum payment is required to buy phone time and a $5.41 convenience fee may be applied to each purchase. Like with all inmate telephone service providers the cost of the inmate calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. CheapJailCalls.com can help you save money by providing a local number to the facility where the inmate call is originating thus avoiding the high cost of long distance collect calls if you decide to use Conversant Technologies. If after reviewing this information you still wish to create an account with Conversant Technologies you can do so using one of the following options:

 

Collect Calls

Inmate calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked for future inmate calls. If this is your case or if your credit history prevents you from being billed by your local telephone carrier, then there are the following 2 options:

Advance Pay Account

A prepaid account is set up by Conversant Technologies for the called party and then all calls are processed as prepaid collect. If payment into this account is made via the receiving party credit card Infinity Networks will run a credit check prior to initiating accepting payments from the card. Also you will need the inmate’s PIN # at the time you are setting up this account.

Minimum initial deposit or replenishment amount is $25.00.

Prepaid Debit Calling Cards

Each inmate has the option to transfer funds from their commissary account to their inmate telephone account. This account is associated with the inmate’s PIN and called telephone number. Funds for this account are deposited by family and relatives into the inmate’s commissary account. The inmate can then call all of his approved numbers directly.

PAYMENT INFORMATION

MONEYGRAM 

You can make a payment of $50.00 or more using MoneyGram‘s "Express Payment" services. MoneyGram has locations in most Walmart, CVS, Advance America, ACE Cash Express stores.MoneyGram charges $5.95, or only $5.50 in a Walmart location!When making a MoneyGram payment, you will need only five things:
the "Receive Code" Pay To name, a city code, a state, and your phone number.The account number will be your phone number where you would like to receive calls.Fill out the remaining information. Remember payments can be $50 or more.Their phone number is 800-926-9400Or you may visit a MoneyGram location in your area to make a payment in person

 

WESTERN UNION

You can make a payment of $50.00 or more using Western Union‘s "Quick Collect" services.Western Union charges $9.95 at it‘s locationsWhen making a Western Union payment, you will need only four things: the "Pay To" name, a city code, a state, and your phone number.Under Sender Information (you):
The account number will be your number where you would like to receive calls.
We advise you to fill out the rest of the form for your benefit. Western Union's phone number is 800-238-5772 Or you may visit a Western Union store in your area to make a payment in person.

*If you choose to do it over the internet you have to fill all fields and provide them with a contact # as they will call you to confirm before they apply your funds.

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Conversant Technologies might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more
  • 

Dropped Calls

It is possible that your call could be dropped during an inmate call from jail or prison. Conversant Technologies does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by Conversant Technologies include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.

 

 

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